FAQ's

Please follow the intake process on the "Getting Started" page.

No, the UAC does not provide wheelchairs nor other medical equipment. However, listed below are a few resources in Provo:

The WSC Info Desk: 801-422-4636, but wheelchairs are to stay within the building.

Ability 1st Utah: 801-850-5568
1455 W. 820 N., Provo, UT 84601

*Alpine Home Medical: 801-852-0077
1481 N. State St., Provo, UT 84604

B&H Pharmacy: 801-373-7288
286 W. Center St., Provo, UT 84601

*Intermountain Homecare Equipment - Provo: 801-357-8250
289 W. Cougar Blvd., Provo, UT 84604

IOC Home Medical: 801-226-4741
1435 S State St., Orem, UT 84097


*Within 6 Blocks of BYU

See information about temporary conditions here.

No, Independent Study has their own accessibility office and requirements. Please visit their website to begin the process at is.byu.edu or call their office with questions at 801-422-9432.

Although educational institutions receiving federal funds are obligated to abide by the same disability laws, differences in procedures and documentation requirements may vary from one institution to the next. Given this, we cannot guarantee that accommodations in place prior to attending BYU will automatically be available. However, we are committed to giving full consideration when evaluating specific disability-related requests.

The type of documentation needed depends on the nature of disability. See more details here.

Documentation can be turned in to the UAC front desk located in 2170 of the Wilkinson Student Center. Also, documentation can be faxed to (801) 422-0174, or scanned copies can be attached to an email that is sent to uacfrontdesk@byu.edu.

The question of retroactive accommodations frequently comes up with missed deadlines, forgotten deadlines, or late work. We do not have any accommodations that require an instructor to accommodate retroactively. If a student has been granted an accommodation related to flexibility of deadlines, it is crucial that the student provides the instructor with the letter of accommodation as soon as possible (i.e., at the beginning of the semester) and makes a specific request to use the accommodation before the deadline passes. Otherwise, normal classroom policies can be enforced.

Accommodations can be modified over time as disability-related symptoms change or unanticipated academic demands arise in a new semester. Contact the front desk (801-422-2767 or here) to schedule an appointment with your coordinator to begin the process.

Information regarding your diagnosis, symptoms, and your disability-related history is not disclosed to your professors or other BYU faculty or staff. Letters of accommodation (which are delivered by each student to their professors) do include information regarding the specific accommodations that have been granted, a statement about your qualification to receive accommodations, and the professional qualifications of your coordinator.

Since each student shares in the responsibility to engage in the interactive process when requesting accommodations, each student must request new letters of accommodation through the UAC front desk or online through the accommodation letter request form. Letters will be sent electronically to the student's BYU email address. When the student receives this email, the student will click on the links within the message and will then grant instructors electronic access to the letters. If the student would also like to hand-deliver a hard copy to instructors, the student can download the letters as PDFs and print them out. Keep in mind that a request for letters of accommodation must be made each new semester or term.

Subject to the limitations set forth in this section, Service Animals are permitted on campus and in on-campus housing to accompany students and individuals with disabilities who participate in university programs and activities.

Federal laws prohibit asking about the nature or extent of a person’s disability to determine if an animal is a Service Animal. However, when it is not readily apparent that an individual has a disability or that an animal is trained to perform a task to support a person with a disability, a university employee is permitted to ask the following questions to determine if an animal qualifies as a Service Animal:

• Is the animal required due to a disability?
• What task(s) has the animal been trained to perform?

If an animal handler reports that an animal is required due to the handler’s disability and has been trained to perform tasks to assist the handler, then the animal qualifies as a Service Animal. If an animal is not required due to a disability or has not been trained to perform a task to support the person with a disability, then it may be excluded from campus programs and activities.

University personnel may not ask persons using a Service Animal to demonstrate the task the Service Animal has been trained to perform or to document that the Service Animal has been certified, trained, or licensed as a Service Animal. Service Animals are not required to display any visible markings, including wearing vests or tags, to establish status as a Service Animal.

A handler who brings a Service Animal to campus is responsible for the following:

• Caring for, supervising, and maintaining control of the Service Animal at all times through the use of a leash, voice, signal, or other effective control
• Ensuring the Service Animal is housebroken
• Ensuring the Service Animal relieves itself in appropriate areas
• Ensuring the immediate cleanup of the Service Animal’s waste
• Complying with all local licensing requirements, including registration, immunizations, and applicable tags

A Service Animal may be excluded from campus or a particular portion of campus if one of the following occurs:

• The Service Animal poses a direct threat to the health or safety of people or animals
• The Service Animal is not harnessed, leashed, or tethered, unless these devices interfere with the Service Animal’s work or the individual’s disability prevents the use of these devices (in this case, the individual must maintain control of the animal through voice, signal, or other effective controls)
• The Service Animal is out of control (e.g., running unleashed through a facility, touching others with paws or nose, barking, jumping, running away from the handler, etc.) and effective action is not taken to control it
• The Service Animal is not housebroken
• The owner fails to immediately clean up any waste from the Service Animal
• The Service Animal is left unattended
• A facility cannot accommodate the type, size, or weight of a miniature horse

Due to health and safety concerns, Service Animals are generally not permitted in restricted areas on campus, including research laboratories, boiler rooms, custodial closets, facility equipment rooms, classrooms with research/demonstration animals, areas where protective clothing is required, wood and metal shops, motor pools, rooms with heavy machinery, food preparation areas, and areas outlined in state law as being inaccessible to animals. Exceptions may be granted on a case-by-case basis by contacting the University Accessibility Center (UAC) and the appropriate department representative. The person responsible for the restricted area has the final decision-making authority on whether to admit a Service Animal into the area.

Students with Service Animals may voluntarily work with the UAC, which may provide the student with a letter that can be shown to campus personnel to establish that an animal is a Service Animal. A Service Animal may not be excluded from campus because its handler does not have such a letter.

Assistance Animals in On-Campus Housing

A handler who brings a Service Animal into on-campus housing or receives an accommodation to bring an Emotional Support Animal into on-campus housing is responsible for the following:

• Caring for, supervising, and maintaining control of the Assistance Animal at all times through the use of a leash, voice controls, signal controls, or other effective control
• Ensuring the Assistance Animal relieves itself in appropriate areas
• Ensuring the timely cleanup of the Assistance Animal’s waste
• Ensuring that the Assistance Animal is housebroken or housed in cages where the animal’s waste may be appropriately contained
• Complying with all local licensing requirements, including registration, immunizations, and tags
• Maintaining immunization records and documentation regarding the health and safety of the animal in a manner in that it is readily available
• Obtaining an annual clean bill of health from a licensed veterinarian for Assistance Animals other than cats and dogs (documentation can take the form of an animal vaccination certificate or a veterinarian’s statement regarding the animal’s health)
• Maintaining a safety plan by filling out a safety plan form provided by Residence Life and filing a copy of the plan with Residence Life

On a case-by-case basis, the UAC or Residence Life may place other reasonable conditions or restrictions on Assistance Animals.

Residence Life personnel will make a reasonable effort to notify tenants in the residence building where an Assistance Animal will be located. Students with medical conditions that are affected by animals (e.g., respiratory diseases, asthma, severe allergies) should contact the UAC if they have a health or safety concern about exposure to an Assistance Animal. The UAC and Residence Life will attempt to resolve these concerns, which may include relocating tenants. The UAC and Residence Life may use the University Student Health Center as a resource to provide information on medical issues relating to exposure to Assistance Animals.

For additional information about animals on campus, see BYU's Animals on Campus policy and procedure at the following links:

Animals on Campus Policy
Animals on Campus Procedure

Emotional Support Animals are limited to the on-campus dwelling unit of the student with the accommodation and designated relief areas and are not allowed in other campus locations.

Emotional Support Animals in On-Campus Housing

A student who is under contract for or is living in on-campus housing must request an accommodation from the UAC to be accompanied by an Emotional Support Animal in on-campus housing. Students should meet with the UAC and provide appropriate documentation at least thirty days before housing is needed. Representatives from the UAC and Residence Life will review the requested accommodation to determine if the request for an Emotional Support Animal is reasonable.

Requests for accommodation may be denied where the presence of an Emotional Support Animal imposes an undue financial or administrative burden, fundamentally alters the nature of the housing program or services, or constitutes a direct threat to others. Requests for accommodations may also be denied if an Emotional Support Animal causes significant property damage. Residence Life has the final decision on any request for an accommodation involving an Emotional Support Animal in on-campus housing.

For additional information about animals on campus, see BYU's Animals on Campus policy and procedure at the following links:

Animals on Campus Policy
Animals on Campus Procedure